Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Why We’re Hiring This Role:
Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.
Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.
People leadership is the priority: expect roughly 60–70% people management and 20–30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi.
What You’ll Do:
30 Days : Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.
60 Days : Build on existing team routines to strengthen planning and delivery with Product, define service ownership, and strengthen on-call and incident response practices. Guide architecture and code reviews, deliver an initial prioritized improvement, and set clear expectations and growth goals with each engineer.
90 Days : Own engineering delivery against a shared roadmap for billing, pricing, packaging, fraud, and outbound telephony. Use delivery and reliability data to prioritize improvements, build actionable development plans for the team, and identify the hiring and system investments needed to scale.
Who You Are:
Demonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results.
Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus; AI expertise is not required.
Strong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team’s trust through technical depth.
Experience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus.
Experience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively.
Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact : Build the human interface for every business
Ownership culture : Many of us are previous founders
Kind team : The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors : YC, KP seed, Bessemer
What We Offer:
Real stake : Annual base salary of $264,000–$297,000, plus equity
Comprehensive health coverage : medical, dental, and vision plans
Team love : We love hanging out, and we do quarterly off-sites
Flexible time off : take what you need
More : catered meals, transportation, equipment, and a $10k annual L&D budget
...LinxOmaha, Nebraska9 days agoJob descriptionPosition Summary:The Accountant supports key accounting functions including accounts... ...Ability to operate standard office equipment.Education and Work Experience: Bachelors degree in Accounting, or related field, required...
...offer huge career and travel opportunities and the satisfaction of building the next big thing from the ground up. Theres a reason Kiewit attracts the best: we offer fast-paced excitement and fulfillment you wont find anywhere else. District Overview The Kiewit...
...Join Our Cleaning FamilyTwo Maids of Manassas is Hiring Professional House Cleaners! Looking for more than just another 95 job? At Two... ...familyWhat We Offer:Biweekly payPaid trainingMileage reimbursementNo nights, weekends, or major holidaysPositive team...
...providing planning, technical direction, operation improvements, and operator support associated with the manufacturing, rework, and repair of gas turbine engine components and assemblies. Key Accountabilities Provide manufacturing engineering support on supplied...
...possible not only in your community, but around the world. We believe water is more than a resource, it's a shared responsibility. As part of... ...building for the WTEM business class.Along with Regional WTEM BC Leaders facilitate business class teamwork, communication and...