Job Description

STATUS: Non-exempt, regular full-time, 40 hours per week

DEPARTMENT: Central Operations
LOCATIONS: Fresno, CA / Paso Robles, CA

Job Summary and Scope of Responsibility: Process on-line banking transaction requests and maintenance.

Essential Duties & Responsibilities : With or without reasonable accommodation must be able to perform all essential job functions as described below.

• Perform cash management and RDC/SCO customer set up and deposit review.
• Respond to escalated online banking service issues.
• Process ACH stop payments.
• Research and process Written Statement of Unauthorized Debits (WSUD).
• Deactivate add-on features and complete maintenance for closed accounts.
• Perform online banking/bill pay/e-statement maintenance.
• Respond to escalated on-line banking secure messages.
• Provide customer service to end-users.
• Maintain applications, including user profile permissions.

Minimum Qualifications to Perform Essential Functions
Knowledge, Skills and Abilities:

• Basic knowledge of banking concepts and processes.
• Basic math skills (addition, subtraction, multiplication and division).
• Good judgment, decision-making and problem-solving skills.
• Aptitude for detail, accuracy and organization.
• Proficiency with Internet terminology and navigation.
• Ability to learn concepts quickly in a fast-growing environment.
• Professional and service-oriented demeanor and verbal communication skills.
• Effective written communication skills.
• Computer proficiency, including internet browsers and Microsoft Office Suite products.
• Ability to perform essential job functions independently, under general supervision.
• Proficiency at speaking, reading and writing English.

Experience and/or Education:

• Two years of related bank experience.
• Knowledge of accounting concepts and principals, preferred.
• Retail banking experience in operations, sales, cash management or commercial accounts, preferred.

Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $24.00 - $30.00 Hourly.

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